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| Below you will find what some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey page. | |
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"THEY ARE THE BEST,I DRIVE 2HR TO GET THERE,WE HAVE 2 HD SHOP IN TULSA AND I GO TO PIG TRAIL. THE STAF IS 1ST CLASS."
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By: BRET wagoner, OK
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"Just wanted to thank Red Cook in parts for helping us get our new hammock seat for our 2009 CVO Road Glide. We stopped while on vacation from Minnesota with our stock seat on and both of us had sore butts. Red was so helpful, he went the extra mile to help us and to ensure a comfortable ride back to Minnesota. Tell Red the seat worked great!!! And we thanked him every mile and every railroad track we went over. Thanks again, your dealership is great. We will definately stop in again when down there!!"
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By: Troy Lonsdale, MN
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"John Riggs and all the people at Pigtrail our outstanding!!. We bought our first HD at Pigtrail and found the service to be above anything we have come encountered before. A few months after we bought the crossbones. My husband wanted a special rack put on the back without changing the taillights and Red and the guys at the service department spent about 45 minutes looking up parts to make it work. We are from the Wcihita Ks. area and after buying the HD at Pigtrail we went to our local Wichita HD dealership for a used trike they had. The local HD in Wichita was such a disappointment. No one would wait on us to buy the trike and the sales people were standing around talking to each other. After about 45minutes we had to ask someone to help us buy the bike! We decided right then and there that all our loyality would be at Pigtrail. We tell our friends it is worth the 4 1/2 hr drive.
When we went to get the 1000 mile tuneup at Pigtrail, John Riggs came up to us and remembered our names!!
Don't even think about going anywhere else to buy your bike or get your service done. Pigtrail HD is the model for every buisness in America and the staff are outstanding and go the extra mile for "whatever it takes to make it work for you"
Thank you. Kirk and Gretchen Blacklock"
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By: Kirk&Gretchen Wichita, KS
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"John Riggs, a man I barely knew, a man who has changed my life. Lately I have become bored with every aspect of my life. I go to work and come home... the monotiny was agonizing. I see friends, family members and other people riding harley's and well they just seem more content with things, more laid back, happier and thats when it hit me...you only live once so why spend your life watching other people enjoy the thing you want most. So I decided to head on over to pig trail with a co-worker of mine to see what I could do about my new found obsession with hd's, thats where he introduced me to John and it was like someone turned on the lights. Despite my salary and age John made me feel like there was no doubt he could get me riding and well he did. Not only that but he sold my antique car and got me more money on my trade in than I had ever hoped. He also kept my payment about $65 below what my budget allows which keeps more money in my pocket to go ride. I couldnt ask for more and I'm eternally grateful for all he has done for me. Keep up the good work John.
- Andy Robinson"
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By: Andrew rogers, AR
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"Just outstanding! Not just the motorcycle but the entire experience! Reed was wonderful! Patient with our questions and constant visits to look at what we wanted in a bike. He helped us with the right decision in the most unselfish manor we've ever experienced! Also, a friend for life! Wendy worked with my wife on her accessories and made her comfortable with her accessories as well as inviting! Thanks Pig Trail and especially Reed Thompson!"
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By: Mike and Linda Bentonville, AR
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"We had been looking for a bike for several years. Last fall we got real serious and stopped by and visited with Reid Thompson. It had been over 25 years since I had been on a bike. Reid made the journey very smooth for us. We got serious again last month and decided it was time to purchase a bike. Reid showed us all that would fit our needs and we purchased a Road King. The bike was a trade in from a Florida biker. Reid took us back to the mechanic shop and had the crew explain to us the repairs and what we could expect out of the bike. I enrolled in the Riders Edge class with Tim and Marley. Those men are very enlightened in all aspects of motorcycling and are very serious about riding. Their commitment to saftey execeeds anything that I have ever experience. They are straight forward with their expectations and will not take excuses or substandard participation. I recommend to everyone that gets with a 5 feet of a motorcycle to take this course. I was amazed and ashamed at how terrible of a driver I had become over the past 45 years...thanks men for helping me re-focus my attention on saftey. The graduation that Ron put together has more fanfare than most high school graduations. They even had a cake for us! Tim even has a spokesperson from the HOG chapter give a presentation. They really make me feel like they wanted me to be a part of the HD family from the first night of class. Another demonstration of a class act! The Riders Edge prepared me for the state test, but most importantly it prepared me to enjoy our new bike in a safe and comfortable manner. There are lines that I will not cross now that I have the Riders Edge class behind me. From the staff that stayed over on our class tour night to the service department to the wash tech to all envolved, WE SAY THANK YOU for making our HD experience a pleasant one. We came to the dealership with two requirements: 1) A fair deal and 2) honesty and character from all people involved. We were not disappointed. If all employees are as forthright as Reid Thompson then the owners do not have anything to worry about (excpect running out of bikes). Reid took time with us over the past 5 months to make sure we felt comfortable with the bike that fit us. For that I am grateful. Reid demonstrated a quality that you can not hire. He knows that his next sale is determined by the honesty and character displayed in the last sale. In order to close a deal you must stand good on two things: 1) Money, I stood good for that and 2) Intergrity and Honesty that can stand the test of time, Reid stood good for that! Oh, I know it is a business but at Pig Trail HD it is more than that. Just stop by and visit with Reid and you will see what I am talking about.
Thanks again for the wonderful experience Reid and Pig Trail HD. Tommy and Betsy (2003 Road King)"
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By: Tommy G. Farmington, AR
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"Had a great purchase experience last year, and brought the bike in for its 25k service and had a great smooth experience overall. Everyone is so helpful and actually make an effort to remember my name when i come in and make me feel at home."
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By: Steven Rogers, AR
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"Thanks so much to Byrant and Rod for all you help and your follow up also. Great working with people like you."
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By: Larrt Dardanelle, AK
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" If your lookin for a new ride please talk to Bryan Emerson he did me rite no game or B.S. hes what more dealers need true Brotherhood not like a car dealership I asked and he delivered Good Job Ill be back if I need another H-D or Buell Thanks, Duane"
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By: duane holden, MO
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"Picked up my first Harley today! Man what a bike. I want to thank Bryan for all his hard work to get me on a Harley!!!! My whole experience with everyone at Pig Trail was Great!! You guys do a great job!! Thank You All!!!!!!!"
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By: Junior Pyatt, AR
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"http://www.dealernews.com/dealernews/LATEST%2520NEWS/DEALERNEWS-ANNOUNCES-TOP-100-DEALERS-FOR-2010/ArticleStandard/Article/detail/650585?contextCategoryId=48472
Just wanted you to know that I seen this and I know that you have too! I just wanted to say it out loud that I really appreciate
what you and your people are doing and did for one of my fellow riders / friends from Monroeville, PA. that when his bike broke during our CVO get together in Eureka Springs last summer you guys really step up to the plate. Not only did you get his bike fixed quickly you made him FEEL that he was going to be taken care of NO MATTER WHAT and back on the road ASAP.
I know that a lot of dealerships tries to get there customers back on the road as fast as possible and allot of them does a GREAT job of that. Dave was going to do a chrome starter upgrade when he got back home to PA. His starter broke in Eureka Springs and he was afraid that he could not find a starter little alone a chrome one. Your people told him that they would get him going even if it meant pulling a starter off a new bike. WOW! You did have a chrome starter in stock and all Dave paid was the difference in the cost between the stock starter and the chrome starter. You diserve to be on that list......
Congratulations,
Mike Scott
Russellville, AR.
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By: Mike Russellville, AR
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"I recently decided to purchase some accessories and have them installed on my bike. As you are weel aware we love our bikes and get real nervous when we have something major done. What a great experience I had! Bradley really took great care of me! He explained the process and kept me informed through the entire process. I can say enough for the service I received! Mark the service manager followed up and made sure I was happy with my visit! Great job guys! I will be back again!"
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By: Jordan Fayetteville, AR
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"This was the GREATEST experience I have ever had.
Everyone was very friendly, helpful and ready to help or answer any and all questions I had.
I was treated like family, and with the up most respect.
Thank You ALL...
You have an Awsome family Pig Trail..."
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By: Joyce Southwest City,, MO
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"Bought a new Nightster and was very pleased, but was hunting for a bit more of touring bike, so I traded it back in and got a new FatBoy. Just what the doctor ordered. It's great and I really appreciate the Staff @ Pig Trail's"
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By: Stan Rose, OK
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"the salesmen was onus with me and did eveything he said he would do on the phone. befor me and my wife drove over 100miles to by a new bike. We were treated like humenbeings not just another sale. that was the thing I liked about our salemen "
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By: Donald Howe, OK
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"reed and all of the staff is the best. "
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By: derek SPRINGDALE, AR
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"Rode into service area at 3:50pm on Wed.,Sept.23,2009 with engine noise.Service advisor JWT listened to and diagnosed noise with tech.Found comp nut loose, took into shop, repaired and washed bike and returned by 5:22pm.Thanks for the quick response and service."
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By: Richard Willis, TX
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"We first came to Pig Trail to look at bikes during their anniversary sale. We met Bryan "Ace" Emerson and he told us everything we wanted to know about being a Harley owner. He did not try to sell us a bike he was honest and answered all of our questions. Bryan convinced us that buying a Harley was the right decision for us. Monday we came back and bought our dream bike (2009 Heritage Softail Classic). We were introduced to Wendy (Bryan's wife) and she spent the next two hours helping us with our riding gear. She and Bryan are the best sale people that we have ever had the opportuinty to work with. Pig Trail is lucky to have them on their sales team. Thanks, Pig Trail for making our dreams come true.
Curtis and Sheila McFarlin"
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By: curtis and sheila springdale, AR
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"my wife and i went to pig trail we meet john he is the best sales man we ever meet we bought a buell ulysses in 2007 we are now waiting 4 a new fat bob as soon as it comes in we will b buying and hers something john still rembers are name tell me if that isnt cool were else can u get that type of service"
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By: billy joe Fayetteville, AR
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"Bryan Emerson and wife Wendy were fantastic to us this weekend. We purchased the '09 Screamin' Eagle that Paul rode for a while. She (our HOG) is Ruby Red and Typhoon Maroon in color and such a sweet, sweet ride. Bryan took care of us as if we were his family - fantastic service from him and ALL the staff at Pig Trail. We WILL reccommend Pig Trail to everyone we see that salivates over our new ride!
Thank you again and again for everything!
Our photos so far are on our web site: http://www.kcblue.com/photos/HOG/Mom/mom_in_missouri.htm"
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By: Keith Lees Summit, MO
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"I was taking one last summer trip on my bike and decided to make Eureka Springs one of my stops to see the Pig Trail and the store in Eureka Springs. After leaving Tulsa I ended up getting lost in NW Arkansas while riding some of the most beautiful country I have ever seen. I called the store in Eureka Springs and they helped me find my way to the store, problem was I was quite a bit away from where I should have been and there was no way that I would have been able to make it there before they closed on Sunday. Marty and Joanie were amazing, they kept the store open an extra 30 minutes to give me time to get there and were as friendly as anyone that I have met at any HD store while I shopped. I LOVE these ladies. They helped me pick out the perfect "take home" shirts for my kids along with some swag for myself and a guardian bell for my buddy. Northwest Arkansas is probably one of the best places on earth to be lost on a bike, but the service at the store in Eureka Springs also makes it one of the best places to be found! I even stopped in and had a bite at the Rockin' Pig Saloon at the recommendation of the beautiful ladies at the store. The pulled pork sandwich and fries were great and the company of some other travelers was awesome. Thanks for the great time and amazing service. I'll be back for a week next summer instead of just a pass through for vacation you all did such a great job!"
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By: Ryan Amarillo, TX
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"When me and my wife came in it did not take long for a salesman to help us. He didn't try and sell us a more expensive bike or try or stear us in another direction. They gave me the best price on my trade in that they could the first time around. Everybody there treated us as if we had known each other for years and made us fell really welcome and did not make us fell like we were just another coustemer or dollar sign. My experance there was great. I will recomend them to all of my friends and will buy my next bike from them.
To all of the guys there; thanks for everything and keep up the good work. "
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By: Ryan Bald Knob, AR
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"Dear Paul Johnson, I wanted to send a special thanks to an exceptional employee named David Boyd. I had about an hour to find the right leathers for a very important trip. He quickly helped me try on several chaps and leathers until I found the right outfit. It's employees like David that make your Harley shop fabulous! I will be in again in the next month for more motor clothes. Thanks again David! Sincerily Christine Dumont "
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By: Christine Fayetteville, AR
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"My girlfriend just purchased a 2009 dyna lowrider from pig trail h.d. we both live in the kansas city mo. area and we shopped around at three of the local dealers and decided to purchase her bike at pig trail because the locals could not match the price that she received.(big difference)john riggs was our salesperson and displayed total professionalism from the start to riding the bike off the showroom floor.it was (worth) the trip.our local dealers should take lessons from pig trail especially (GAILS)!!! thanks again, mike and debbie "
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By: mike blue springs , MO
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"I purchased a 2002 Road King in August from Reed Thompson. It took about a week for Reed to find what I was looking for but I knew when he called me, that what he had at the store was exactly what I was looking for. I felt absolutly no pressure to buy and I didn't at any time feel I was having my time wasted. Reed shot me straight and got me what I feel was the best deal for my money. I have been very pleased with my Harley and the quality of service I recieve at "Pig Trail H.D." I got to tell you guys. It feels great to walk through your doors and get greeted by name and with a smile. That tells me a lot about your company. Your employees are very knowledgable and your store is absolutely top shelf! I look forward to purchasing my wifes new Harley from Reed in the near future. Keep up the great work and RIDE ON!!!!!
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Patrick Travis "
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By: Patrick Golden, MO
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Dear Pig Trail,
We have only become a recent customer of Pig Trail Harley Davidson Buell. I can honestly say that I have never experienced anything other than extreme helpful professionalism.
I was extremely impressed with our sales consultant, Reed Thompson. Reeds brand knowledge represents the Gold Standard in the industry, everything one would expect of a professionals who knows how to look after a customer.
I was also very impressed with Pig Trails service department. It is service like this that keeps people loyal to a brand.
Once again I would just like to thank the whole staff at Pig Trail for A genuinely pleasant experience overall.
Cheers to an Outstanding Team!
Best Regards,
Scott& Melissa Schwade and Family
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By: Scott & Melissa Springdale, AR
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"June 2008 My husband Stephen and I bought a 2008 Softail Deluxe. This is the best buying experience we have ever had
buying from the pigtrail!!!!! This is one of the Harley Dealerships I've ever been in . The boys in the back at service take care of all your needs plus wants.The Parts Dept. is ready to get you the parts you need and willing to help you figure out what you need if you do not know. Now for Motorclothes!!!! They have a selection that, is hard not to find something for the whole family including your pets. This Dealership Rocks!!!!! To the guys in Sevice Dept. you Rock and thank you to the Tech that just finished the new exhuast system
on our Deluxe you did a great job!!! I didn't think our Softail could be any better than it was ,but now it is like a Dream........ Thanks! I recomend anyone to find a way to go by the pigtrail and check it out. You will feel like at home,with the Staff that really cares..
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By: Paula Bentonville, AR
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"I had been looking to get a new Harley for a while,I had been looking online and new i wanted a Roadking. I finally made the trip over to Rogers Arkansas and went to Pig Trail Harley Davidson. If yoy have never been there it is worth the stop. They treat you like a friend not just another number. I looked around the show room for a while and seen what i was looking for. The salesman who helped me was Bryan Emerson and he is one cool dude he could sale ice to an Eskimo,he answered all my questions and was ontop of everything. Thank you Pig Trail Harley Davidson not only did you sale me my first Harley but you sold me as a customer for life. Thank you all so much and i look forward to doing business with you in the future."
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By: Richard Grove, OK
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"On 9/12/08 my wife and i bought our first Harley a beautiful black 09 Street Glide. I had a VTX 1300 an my friends that had Harleys had been telling me there wasn't thing like riding a Harley. We rode up one Saturday and looked at them and they were so right. 3 weeks later i called and talked to John Riggs and the next day i was riding my new bike home. John i wanted to think you and tell you that we our loving it. Thanks"
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By: Chris & Lucy Fort Smith, AR
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"I made a call on a random morning just to see if I would be able to even think about getting a buell. Getting to the department that I needed was realy easy with the phone system and once I was on the phone with Ann it was like white on rice. I must have had a five min talk about some of my personal information and she was like I will call you back in an hour. It took five min's and the only thing that she wanted to know was what color I wanted "so long as it came in black". The only thing I did on my part was get insurance and I made arrangements with Ann to be there two days from that conversation.
Ann gives me a call about noon on Friday and wants to know if I am okay and what time I would be there, that was very thoughtfull, and then when I show up she made the whole place help me with a Helmit, Jacket, Gloves and a few other things. It was like the whole world stoped that day because I was there. On top of all that she got an insurance quote just incase I needed it and I did not even ask for that. The whole experiance was unreal. ANN YOUR THE GREATEST THING THAT HAPPENED TO MOTORCYCLES. Just with this experance will make me want to take the 3 hour drive to come back for parts, service and events you guys take part in.
Tank UP - wheels Down
Kevin Goodwin
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By: Kevin Conway, AR
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"this has been the best buying experence i have ever had. i down loaded a credit app. and faxed it back an hour later john called me, met with me that afternoon, i was on my crossbone the next day."
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By: johnny bentonville, AR
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"I took the Riders Edge beginners course to do somewhat of a "try before you buy" attempt at riding a motorcycle, and what an experience it was. With no pressure at all from the guys at Pig Trail, I found myself a new passion for riding and a new Harley to enjoy it with. Before the course was out, I did some sit testing of what felt like all of the bikes in the shop, finally stopping on the '08 Nightster. After some long discussions about price, accessories etc. I decided that I wanted this bike to be mine from the start, start from bone stock and work my way up... My heart jumped when Jeff Baugh told me that he had just the thing. He took me back into the darker storage areas and pointed far up to a cardboard box and told me that was my motorcycle. I got to see the careful construction of my new baby for the next day and when the class was over I was a new me. I have been back to Pig Trail numerous times for additives to my Nightster and each time I am greeted by name. Every employee in the whole shop deserves a perfect review. Special thanks to Jeff, Buck, Rod, and Russ. I will be back."
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"Well as things would have it, I was in need of a rear tire for my 07Ultra while on a road trip. I was impressed that for #1, it was in stock, and #2 that I was in and out within two hours. What great service! During the wait time, I was able to preview the dealership and was impressed to say the least. Pricing on all bikes, what an ease that was so I can compare when I'm thinking of trading one in. The only problem (not really) is that due to the HOG rally, the selection of shirts was pretty well picked over, but that's okay, as I know I'll be back in '09. "Izzy" it was great meeting you and your friends at Thunderbird in ABQ are waiting to hear from you, as I told them all. Just a great impressive positive experience to encounter while traveling."
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By: Kevin Albuquerque, NM
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"A group of us were on a ride to Eureka Springs when one in oer group had some bike trouble and we needed a Harley dealer for some parts. I had been looking in the
Ft Worth area for a new ultra but couldn't find the perfect bike for the right price. When we arrived a Pigtrail I saw my bike instantly on the floor. Miss Ann came out and we got to talking and the rest is history. I got my bike and couldn't be more happy. I only wish that I either lived closer to Pigtrail or there were more dealers like them around. Anyway, thanks to Pigtrail and Ann for getting my bike and me hooked up, is great"
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By: Lance Justin, TX
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"We were traveling from Tulsa to Washington DC for rolling thunder. Somewhere in Arkansas on hwy 412 the rear wheel on my 95 Wide Glide split along the tire bead. No cell phone coverage we knocked on the door of a nearby house and used their phone to call Pig Trail HD. They said they would send a truck to pick us up. We waited (nervously and worried our trip was finished) on the side of the road for some time and were so happy to see that truck. They hauled us and the bike over an hour back to the shop. With no wheel available for our bike that day they were kind enough to take us to a hotel for the night. We were in shock when 10:30 the next morning the service manager called to say our bike was ready to go! We had mentioned we were on the road to rolling thunder and rushed our bike through. We had planned extra time on our trip to enjoy the back roads to DC, having lost one day we hit the Interstate(yuk) for three days and reached our hotel near DC on Thursday as planned. The bike ran great the rest of the trip which included a stop in Key West Florida, total of 4,900 miles. Thanks so much to the Service Department turning a disaster into a exciting trip."
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By: Rufus & Connie Tulsa, OK
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"My wife and I bought our first Harley's from Pig Trail in May 2008, What an experience this has been for us ! Reed Thompson has taken great care of us, he is not our salesman, he is family now ! Everyone has made us feel right at home at Pig Trail HD (Reed, John Riggs, Rod, Buck, Jeff, John Gaunt, David Boyd to name a few). We had no idea what this new venture was going to hold for us, Denise and I are very grateful for taking us in and taking care of us. Rider's Edge was another great experience for us. Instructors: Tim & Doug were awesome guys to learn from, we are very glad we took this course and would highly encourage it to others. Ride Safe, See you on the road ! Ron (J.R.) White "
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By: Ron (J.R.) Garfield, AR
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"Paul,
just wanted to drop you a line to congratulate you on building a great dealership inside and out. your facility
is top notch. i initially went in to inquire about the new
08 "crossbones". i met reed thompson and the rest is history.
reed listened to all my concerns and answered every question and covered every detail. he never once acted pushy or overzealous. everyone in the dealership from
trenton riggs in motorclothes to mark and jw in service
and cody and the peeps in parts were totally professional
and friendly. everyone went out of their way to make my
first harley purchase memorable. even though i've had my
bike for 3 weeks now and the deal is done, everytime i go into the dealership everybody remembers my name and treats
me great. even the sales people who werent in on my deal (john riggs, anne s. and rod) treat me like they are their responsibility. i have never seen such team work in all my
days at dealerships. you guys are one first rate outfit.
i'm proud to have pig trail as my hometown h/d dealer.
keep up the great work.
peace out.
jason mcnelly b/v
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By: Jason Bella Vista, AR
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By: Zack Siloam Springs, AR
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"Just want to thank John Riggs for the great job he had done on sale me my first Harley Davidson. He gave me the time to look and think about the bikes.When I was ready he was quick with the paper work and help me get everything I need for riding this is my first bike."
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By: Rita Abbeville , AL
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"Just wanted to give your dealer ship a two thumbs up, I was in there today 4/14/08, had a cpl minor details on my 08 ultra that needed some attention while traveling, The Lady in service helped tremendously, they got my bike in right away with no appiontment since I was traveling and got it taken care while I shoped in your awesome store, Evie was great help there along with 2 other ladys in check out, sorry didnt get there names but they recommended war eagle for a good place to eat luch, they were right what an awesome place and experience I had your dealership. Alot of dealerships could learn from you!! thanks again "I WILL BE BACK"
Todd in Clear Lake, Iowa"
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By: Todd clear lake, IA
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"Rode down for the Demo Rides,Lunch & sidewalk sale,got ready to leave and our Bike wouldn't start. Thanks to your Service Department for taking care of us on such short notice. P.S. JOHN RIGGS one of these days tks "
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By: Don & Phyllis Carl Junction, MO
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"John Riggs was great. He took care of us without any problems. It went quickly. The staff was great. Even at closing time. We signed the contract at about 7 p.m. and we were made a priority by everyone. I plan on riding my Cross Bones for quite a while. And I'm sure that Pig Trail will see to that.
Thanks
Sean and Kellie Dagestad"
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By: Sean Pea Ridge, AR
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"Ann was great. I couldn't have asked for a better Sales person. I love my new 2008 Roadking Classic. I never would imagine that it would be possible to purchase the Harley of my dreams at the young age of 29, but Ann made it happen. Thank you guys... and gals, very much!"
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By: Simon Fort Smith, AR
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"Ann was great,she made everything go smooth.Super great customer service ,every one I met was really friendly.And if you need your bike tied down...Izzy is the man.Thanks Izzy, I drove 5 and a hslf hours and my bike never moved....GREAT JOB )Long drive but well worth it!!!"
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By: doyle texarkana, AR
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"I would like to thank Mr. Jeff Baugh,I would recamend him anytime."
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By: billy leawood, KS
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"Thank you Paul Johnson for a great dealership and Rod Dean for a great buying experience. Sharon and I decided to step up to the touring family of Harley's. I contacted Rod at Pig Trail Harley Davidson and we discussed my new interest. He took the time to explain the features of the different models and the 2008 upgrades. We stayed in touch the next few weeks as I visited the local dealers. Not once did a local salesman take the time to evaluate what bike would be best for Sharon and I, so we continually bounced ideas off Rod. When I had made my choice it just so happened Pig Trail had the identical model, color, and options due to arrive within a few weeks. The FLHTCU Electra Glide Ultra in Candy Red Sunglo w/ ABS brakes. Rod simply asked, "Do you want me to lock it up for you?"
Now traveling 350 miles to purchase a Harley didn't seam logical considering I live where 8 dealerships exist within a 60 mile radius. Even though one of the local boys had the bike in stock we made the decision to give Rod and Pig Trail the business and brother, I was not disappointed. Rod and I discussed various upgrades that I wanted prior to pick up and I was very pleased that Pig Trail offered all of the services requested. Especially the diamond cut jugs to compliment the SE110 engine package.
The staff at Pig Trail scrambled to complete the bike upgrades so we could take possession during our planned vacation and they hit the mark. Arriving a couple of days early we were greeted by Jeff and Ken who walked us back to the shop where Randal (another familiar face) was finishing up the bike. They all took the time to answer our questions and explain various features. Rod attended to every detail of the purchase and the bike literally sparkled. He covered all the bike functions, manual service points, and financials. He made quiet clear that our approval and happiness was priority and this is exactly what a major purchase should feel like.
The entire purchase experience was a pleasure and I will certainly recommend others to visit Pig Trail.
Thanks Rod!
Steve and Sharon
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By: Steve & Sharon Denton, TX
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"I have been impressed with your dealership since it opened. I live in central Arkansas. But, knew my next bike purchase would be at Pig Trail. I purchased an Ultra Classic this week. My wife and I are looking forward to riding weather to get out on the open rode. Thanks Ann and Pig Trail for a great experience."
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By: Steve Paron, AR
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"I would like to thank everyone at Pig-Trail. John in sales, made my buying a new bike easier on my wife. To Izzy & Cat, for going above & beyond anytime there has been a small problem. To Sharon in parts, for always checking twice to make you get want you want & the new layout of the parts area. To everyone in motorclothes for their help. I plan to keep coming to Pig-Trail for years to come. Thank You, J.D."
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By: J.D. Springdale, FL
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"Met Sharon Foley at your Parts Department. She took her time to go over what options I have for my Softail(getting solo seat). She is a jem to work with. Very pleasant and informative. "
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By: Reggie Bella Vista, AR
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"It will almost be a year (02/08)since I bought my first Harley ('07 FLSTN). John Riggs is awesome from start to .... I can't say finish because everytime I visit Pigtrail, John is always making sure that I am taken cared of. John is a good friend. Helmets off to Paul Johnson for his awesome team. Even those you don't usually see on the floor. Thank you all for making me feel a part of the Harley family."
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By: Reggie Bella Vista, AR
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"I had a very nice buying experience from you staff. Our salesman Rod was awesome, very knowledgeable, helpful and no pressure but attentive. When time to buy again I'll be back to see Pig Trail Harley and Rod... Your slection of bikes was amazing. Much better than competitors of even the same brand and to put icing on the cake your prices are lower. The in store poker run was fun and the personalized commemorative plaque you sent was a really nice touch on our buying experience. This is my second Harley to purchase and I doubt my last. Other dealers could learn a lot from how you treat your customers and the way you do business.
Sincerely,
Jay Yarboro"
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By: Jay Sherwood, AR
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"During the recent BBQ festival I had a flat on highway near Prairie Grove, Arkansas. HOG sent a trlr after me and hauled it to Pig Trail. Izzy, was prompt courteous and helpful. He even made sure my bike was clean when they were done with it! That turned my ruined day around and I made it to the rally and had a blast. Thanks Again. I work at a car dealership and I know how important good service is. Butch Breshears"
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By: Bill "Butch" Tahlequah, OK
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"Ann O'Sullivan is an excellent sales person. She treated us great the day we bought our bikes and has continued to be exceptional on each visit."
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By: Kim Columbus, KY
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"I took my Buell XB12S into Pig Trail for a 5k service, as I was riding across the States from California to New York. Everyone I met at the dealership was extremely friendly and very helpful, I couldn't have asked for more.
I am from Birmingham, England and enjoyed every minute of my stay in Arkansas, especially the time spent at Pig Trail with friends and staff."
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By: Darren Birmingham UK
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"pigtrail is great when i won my bike there they were all so good to me and they still remember when i go up there pigtrail you rock love you all"
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By: Rhonda
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"John is the best salesmen I've ever delt with, he has a never give up attude. I will buy my next bike from John Riggs.
Thanks for the Buell
Brandy Veteto
vetetobb@yahoo.com"
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By: Brandy springdale, AR
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"When two of the Harley shops closest to my hometown refused to repair my 2007 Harley (which, by the way is under warranty), I brought it to Pigtrail and they performed the necessary repairs and adjustments that my 2007 needed. They also did this warranty work in a professional and timely manner. Thanks so much to Izzy and Ann! You guys know how to make me feel like part of the "Harley Family""
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By: Danny Pocahontas, AR
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"Never thought that I would be on the ride of my dreams! My helmet off to the great people at Pig Trail! You rule!"
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By: Perry Huntington, AR
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"I searched high and low for a Harley dealership to make me feel comfortable, Jeff Baugh and PigTrail went above and beyond to ensure just that. I ordered my Patriot Edition Road King and it was ready to roll on the very date they had quoted me at the time of ordering. Jeff worked effortlessly to make sure everything was perfect for the birth of my new baby. When my bike arrived I was working on powerlines during the ice storm and PigTrail delivered my bike to my house. I can't thank PigTrail and Jeff Baugh enough for the hard work they put into my purchase. The best thing is that I not only have a beautiful new bike but I feel that I made a bunch of really great friends."
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By: Danny Neosho, MO
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"I would like to Thank everyone at Pig Trail. It took 4 months of me kicking tires to decide what I wanted. Jeff Baugh was my salesman, everytime I walked through the door he greeted me with open arms. I took the MSF Course and would like to thank Tim for his unique ability. Even though I didnt spend $30,000 dollars on a bike, everytime I walk into the dealership I am treated like family. God Bless Paul Johnson and his wonderful staff that he has assembled."
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By: Michael springdale, AR
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"We recently had our bike in for it's 10,000 miles service and have some accessories added to our 2004 FLHRSI. We have enjoyed coming to your dealership for events, shopping, and socializing. Special appreciation to Cat, Steve, and T. Hall for helping us find everything in the wish book! See you again soon. Bruce and Cheryl Loy "
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By: Bruce Gentry, AR
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"I purchased a Buell Ulysses and everyone at the dealership helped me out. It was a buying experience that not only was enjoyable it was FUN!! "
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By: John Coal Hill, AR
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"I would like to thank John Riggs, for going the extra mile to make my valentine surprise to my husband Fred a reality. Evie was exceptional in making sure we had everything that was needed, my experience was hassle free and wonderful!!! Kathleen Brooks
I would like to thank John Riggs for the Great work he did on my bike and the great job he did helping my wife with making my dream come true you guys are the best and you will always get my business and I will make sure all my friends come to you. Also I would like to ad that Evie was the best when it come to helping us with getting decked out and making sure that we had what we needed for our riding. The parts department and service department was also great I give you all a big ten and thank you again keep up the good work your the best around. By the way I named my bike BLUE THUNDER. FREDERICK BROOKS "
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By: Fred & Kathy Bentonville, AR
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"I recently purchased a 2007 FLHTCU loaded. I want to thank my Sales Lady Ann for being an outstanding representative for H-D and Pig Trail. My overall experience was outstanding and my wife and I were treated very couteous and respecteful. Although out time was limited we look forward to coming back to visit and shop. I will do my best to advertise in the LR area for you guys due to exceptional service we received. Thank you Ann, Jeff, Mark, and the others that helped make our experience in purchasing my first FLHTCU fantastic. "
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By: BRETT Little Rock, FL
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"my thxs to jeff clouse,man u was great! i love my new flstc.thxs to harley credit for giving me the break i needed when nobody else would.that $1000 of free stuff was fantastic.to top that, i got a $239 voucher in the mail.the guys in parts done a good job helpin me spend that! feel like i made some new friends @ pig trail,THXS AGAIN, LEE BENTLEY"
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By: R siloam springs, AR
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"I purchased my latest Road King from Chicago HD before Pig Trail Opened. I'm sure your aware they give all their customers 20% off & free freight on parts. I was so impressed with Pigtrail I would rather support you than a dealership in Chicago, regardless of the 20% off. The customer appreciation rebate was a pleasant surprise. Jeremy and Jason in parts really go the extra mile to take care of me. They order parts for me and call me as soon as they hit the door.I plan an additional bike purchase in the futher and I will purchase that bike from Pig Trail! In summation Pig trail is a first class dealership. As a veteran Harley rider I apppeciate your presence in North West Arkansas. Customer Service is very important to me and it is very obvious it is of the same importance to Pig Trail!
Have a Great Day!
Gerald Jordan
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By: Jordan Fayetteville, AR
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"Excellent customer service, excellent store! Will definitly stop in and do business with Pig Trail every time I am in the area."
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By: Cindy Pocahontas, AR
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"I have bought A LOT of cars and bikes over the years and I can honestly say that I have never had an experience like buying from Pig Trail H-D. The customer service has ALWAYS been top notch. I have never felt like "just a number" at Pig Trail. Thank you for the GREAT buying experience.
Todd Fleeman"
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By: Todd Bentonville, AR
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"John Riggs and Matt in parts were both great to work with and exceptionally helpful.
They answered all my questions, they worked dilegently to take care of everything for me in a timely manner.
It was an overall great experience dealing with these guys.
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By: Marley Bentonville, AR
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"Finally, a dealership in an area that should have had one years ago! I had my '07 FXDSE serviced last week. A very good experience. Service staff friendly, courteous,and knowledgeable. Techs on the ball and know what they are doing. A thourough service as it should be to protect my warranty and investment. Love the glass doors and balcony with picture windows to view service area, pool table, computers, and juke box. I will be back and bring some of my friends with me! "
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By: L Ron Joplin, NE
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"Hello we came to town for BBQ my friend just had bought a 2007 Screamin Eagle Ultra Classic at our home town dealership on wed Sept 27th at 5PM we left at 6AM on the 28th no problems pulled on Dickson St backed a parking place he went to move over. No fire we thought OK just hot from the long line in at 10 PM still NO fire , He calls Harley 800 number ( They ask him if the bike was OK to leave on the street ALL NIGHT ) We call Pig Trail Number got Action Towing they brought a trailer stored it over night took gary to his motel In Bentonville Ar. Picked him up at 8 AM took him to Pig Trail Harley , John Swain in service got his bike in on the service floor by 8:30AM ( with no appointment ) rainman ( Kevin ) sorry I didn't get the last name he found the problem but being a 2007 harley had no part number , we had called our home town dealership with our problem since Harley only pays for one warranty tear down and repair ( we needed to be back in Indiana monday AM
so Kevin told us he could make the bike run so we could get it home Ok , another call to OUR home town HARLEY SHOP ( still no return call from our HOMETOWN STORE , SO OUR HATS ARE OFF TO JOHN AND KEVIN SO WE COULD enjoy the RALLY and get home OK , One top NOTCH HARLEY SHOP PIG TRAIL WENT ABOVE AND BEYOND THE NEED ON A DAY MAY HAVE BEEN THEIR BUSIEST to date Thanks Again everyone at PIG TRAIL HARLEY a place I would fill honored to say that is where I worked ( I LIVED there but we live in Terre Haute In.
Thanks from me Larry Pound , biker owner Gary Smith and the rest of our gang PS thanks to all the extra you had at the dealership for us bikers too The food , massage and picture very good idea we enjoyed it all "
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By: larry terre haute , IN
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"Pig Trail Harley Davidson has the best staff I've ever had the pleasure to get to know. From the moment I walked in the door, I was treated like family. Everyone was friendly and helpful in every department. I purchased my first new Harley, a Dyna Low Rider, and the financing and insurance process was extremely fast and easy. I have purchased accessories and had service work done, and I must say that everyone is an expert in their field. I recommend taking the riders training course, everyone can benefit from the skills and exercises taught, (and insurance rates will be cheaper too!) Thanks Pig Trail HD for all you do!"
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By: Rhonda Washburn, MO
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"this is a great dealer and staff thank you "
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By: james gentry, AR
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"After traveling 1800 miles across country, I began experiencing mechanical difficulties with my 05 Road King Custom. Without an appointment, Pig Trails brought my bike right in and placed her on the Dyno. It turns out that my hometown dealer left me 'hanging.' They had installed a 1550 High Torque Kit and failed to install a Race Tuner. This caused my bike to run poorly the more miles I put on her. Pig Trails even gave me a ride two towns over, since they kept her over night.
I cannot say enough about the courtousy of the staff, expecially John and Cat in service, Jennifer in apparel (always have to buy that T-shirt,)and Mark the mechanic: He didn't lie; my bike now runs like a 'scalded monkey.' "
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By: Eric Drums, PA
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"On 9/12/06 i was in the Fayetteville area scoping out upcoming venues for Bikes Blues and BBQ. I knew about your open house, so i was planning on stopping by. My visit became urgent when i arrived in Fayetteville and discovered an oil leak on my '06 Ultra. Upon my arrival John Swain met me, with a friendly smile and a can do attitude. Thanks to John, the service manager and the tech that worked on my bike, i was back on the road with in 2 hours. Thanks to all of your staff. I was very impressed with the layout of your new dealership. I'll be seeing you at the end of the month."
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By: Bob Moore, OK
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"Jeff C. you were great.. giving us some time to decide and not pushy, but you seemed to know when we would want to ask you something!! the whole experience was great and a lot of fun...we'll see you, I'm sure... already thinking of some extra's to buy."
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By: William Rogers, AR
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"Thanks Cody, I love the new Night Train. It's a blast to ride, I just can't get enough of it. It's by far the most exciting bike I've owned. It's everything I expected it to be and more. It was so nice to walk into a Harley Dealership and be treated like a customer. Keep up the good work and I'll be seeing you."
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By: Daniel Little Rock, AR
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"I'm glad to be part of the Harley family... I purchased a 2006 FLHTCU Ultra Classic last week. What away to turn 60 riding a new Harley. "
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By: Sam Rogers, AR
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